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Remote Roadside Assistance Customer Service Representative (NEW MEXICO)

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Santa Fe, NM

Not provided

Not provided

2 months ago

Job Description

*Note to Applcant: Agero requires completed applications in order to be considered for the position. A completed application will include, Personal Information, Work History, Education History, a completed Assessment and Confirmation and Consent of the application.

 

**All interviews for this role are are conducted by video and hiring is 100% virtual at this time. This is a fully remote position.

 

TO BE ELIGIBLE FOR THIS REMOTE POSTION YOU MUST: Currently reside in New Mexico, USA Have previously worked in a contact center environment for at least 6 consecutive months Previous remote/work from home experience strongly preferred Submit a completed application on the computer that you will be using. -A co mpleted application will include, Personal Information, Work History, Education History, a completed Assessment and Confirmation and Consent of the application. Pass a systems diagnostic on your home computer confirming your current tech set up meets the systems requirements of the role.

Looking for a Full Time or Part Time Position in Customer Service?

Check out Agero!

No one knows the road like Agero. For over 40 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving. We are all about great service and employee experience and this role brings the two together in support of our 125m customers who are calling us because something went wrong and they need our HELP.

 

What is this opportunity about??

Make a difference in someone's life today! Be part of a dynamic and growing team that uses innovative technology to provide world-class customer service to drivers in the breakdown lane and beyond.

As one of our superheroes, you will answer inbound calls from stranded motorists and dispatch roadside assistance, coming to the rescue and securing services including towing, lockout, tire changes, fuel delivery, electric vehicle charging, and more.

 

The Basics: We are Customer Service Oriented - No collections or sales required. Education, Experience & Skills -- HS Diploma/GED or equivalent work experience / over 18 years of age / recent previous contact center experience required /pervious remote and/or work from home experience preferred / 6 months of Customer Service/ ability to type 25wpm and comfortable with desktop computer system. Salary -- $13.50 an hour / up to $1.50 an hour shift differential / $1 an hour language differential/ OT available based on business needs / OT incentives / Bonus opportunity. The Hours -- Full Time 40 hours a week and PT 20 hours available. Schedule -- Must be available to work various shifts/ AM or PM -- mornings, mids, evenings & overnights may be available. Benefits -- Benefits (Medical, Dental, Vision, etc.) Eligible 1 st of the month after 60 days of employment. Paid Time Off (PTO) - Accrue 1 st day of hire/up to 2 weeks 1 st year 401k- Currently matches a portion of contribution upon completion of a year of service. Tuition Assistance Program -- Available after completion of 6 months of continuous service. Holidays -- Eligible after 90 days of employment. Referral Award Program. Free Membership in Cross Country Motor Club. Discounts on VIP Automobile Purchase Program, Computer Purchase Program, Movies, Car rentals, Attractions, Hotels, Cruises, Airlines, etc. Training is Paid .

 

YOUR HOME EQUIPMENT MUST MEET THE FOLLOWING STANDARDS:
- A home computer or laptop with a minimum of a 17' inch monitor (Macbooks/Chromebooks/Tablets not compatible) 
- Windows 10 OS or above
- High Speed Internet
- Mobile device capable of receiving and sending text messages
- Dedicated work place
- Password secured network
- Webcam (preferred, not required)
- A USB or 3.5mm headset with microphone (gaming headset)

 

You are not permitted to access the network using any hosted PC service. Software needs to be loaded directly to your physical machine. Ask your recruiter, trainer, or supervisor if you have any questions about this.

If you have multiple people working for Agero in your home, you need to inform Agero and may be asked to provide additional information to support use. Agero reserves the right to require employees to work from unique data locations (public IP end points).

Access via a public VPN service is not permitted. If you subscribe to any VPN/Privacy Service or Proxy Service it needs to be disable while you work. Ask your recruiter, trainer, or supervisor if you have any questions about this.

 

**YOU MUST RESIDE IN THE STATE OF NEW MEXICO TO BE CONSIDERED FOR THIS POSITION**

 

***Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process. please contact recruiting@agero.com

 

Why AGERO? If you are looking to be a Superhero today, join our dynamic growing team and make a difference!!

Apply Now!
A little about who we look for:

You have: Empathy -- the ability to share and understand the feelings of another. Communication skills -- the ability through written or verbal channels, explain basic facts to customer. Multi-tasking skills -- the ability to interact with customer over the phone while utilizing computer based tools/resources to research/document and/or facilitate the resolution of an event. Resiliency -- the ability to bounce back from prior negative experiences and deliver excellent service free of emotions from the prior experience. Technical Capability -- strong computer skills with the ability to efficiently maneuver around a windows based programs and are able to talk and type.

Why AGERO? If you are looking to be a Superhero today, join our dynamic growing team and make a difference!!

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