You like to help people. But you know it takes more than a listening ear to do that.
What it takes:
You know to be able to help someone during the most stressful part of their day will take patience . It will take empathy . It will take efficiency and speed .
But you’re ready . You’ve been preparing for this moment. You’ve spent 3 weeks of intense classroom and on the job training planning for this day. The day you’ll answer the call. THE call. The one where the voice on the other end is frantic. They ran out of gas and is stranded. They must get to their appointment. They’re angry. But not at you .
You listen. You know they’re not happy, but you’re equipped to change the day around for them. You have all the tools and resources available to you.
You ask the right questions. You pick up on cues and perform some fact finding to provide the right services.
You’ll be tested. It’s not going to be easy. But you know you’ll be better for it. Because once you master this, you’re read for the next step in your career journey.
How did you get here?
You honed your customer service skills in retail, restaurant or even with another contact center. You know how to deliver excellent customer service and are ready build upon it by owning the customer service experience.
You played sports. Or you were a member of the debate team. Or you served in the military. Or, you just know what it means to be a part of a team.
We’ll depend on you to:
Ensure our customers are safe -many times, we are one of the first calls our customers make when they’re stranded or experiencing an interruption in their day.
Own the customer experience -as the expert, you’ll use all the resources and tools available to you to quickly respond and resolve emergency roadside issues.
Be flexible -our customers don’t typically plan on being in the breakdown lane, or needing a tire change, or getting their vehicle towed. We need you to have availability to work any shift, including weekends, some holidays, and evenings.
Learn a lot -you’ll go through ongoing training to stay current with our client’s services.
The Skills & Experience You Bring
You’ve been there -you know what it’s like to have to call someone for help. You’ll use your empathy to relate to our customers in their time of need.
Technology doesn’t scare you -you’re comfortable with computers, know how to open a browser and can use Google maps with ease.
Multi-tasking is part of your DNA -you can toggle between screens using a dual monitor while effortlessly assisting the customer.
Teamwork makes the dream work -or so the saying goes. But you understand that you are part of a team and know that for the team to do well, you must do well individually.
What we bring A fun, inclusive environment where differences are respected and appreciated Competitive pay with monthly bonus opportunities and shift differentials
$13.00 an hour / $.50 differential for working 6pm -- 11pm as well as Saturday and Sunday / OT available based on business needs / OT incentives / Bonus opportunity. Full & Part time schedules with benefits eligible for both Paid Time Off (PTO) - Accrue 1st day of hire/up to 2 weeks 1st year Benefits (Medical, Dental, Vision, etc.) Eligible 1st of the month after 60 days of employment. 401k- Currently matches a portion of contribution upon completion of a year of service. Tuition Assistance Program -- Available after completion of 6 months of continuous service. Holidays -- Eligible after 90 days of employment. Referral Award Program Free Membership in Cross Country Motor Club. Discounts on VIP Automobile Purchase Program, Computer Purchase Program, Movies, Car rentals, Attractions, Hotels, Cruises, Airlines, etc. Paid training
***Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process. please contact email@example.com an email client application
A little about who we look for: -- You have: Empathy -- the ability to share and understand the feelings of another. Communication skills -- the ability through written or verbal channels, explain basic facts to customer. Multi-tasking skills -- the ability to interact with customer over the phone while utilizing computer based tools/resources to research/document and/or facilitate the resolution of an event. Resiliency -- the ability to bounce back from prior negative experiences and deliver excellent service free of emotions from the prior experience. Technical Capability -- strong computer skills with the ability to efficiently maneuver around a windows based programs and are able to talk and type.
Why AGERO? If you are looking to be a Superhero today, join our dynamic growing team and make a difference!!